ABC Taxis Stamford Ltd Privacy Policy
Effective date 28 September 2026
This privacy policy applies to the ABC
Taxis passenger app operated by ABC Taxis Stamford Ltd (trading as ABC Taxis,
“we”, “us” or “our”), and to our related taxi booking services. It explains how
we collect and use personal information, your choices and how to contact us.
This notice covers our ABC Taxis passenger
app, our website at stamfordtaxis.com, online and telephone bookings, and
communications by email, text message or other booking channels. It covers
passengers, people booking for others and customer account contacts. Separate
notices may apply to drivers, staff and vehicle CCTV.
ABC Taxis Stamford Ltd is the controller
for the personal information we use to manage bookings and customer services.
We handle information under the UK General Data Protection Regulation and the
Data Protection Act 2018, as amended.
Registered office: Priory Industries,
Cherryholt Lane, Stamford, PE9 2EQ
Privacy contact: Privacy Manager, ABC Taxis Stamford Ltd
Email: info@stamfordtaxis.com
Website: https://stamfordtaxis.com
Depending on the service you use, we
collect the following information:
·
Contact and account details:
your name, telephone number, email address, account identifier and saved
addresses or preferences.
·
Booking and journey details:
pick-up and destination addresses, dates and times, passenger numbers,
instructions, allocated driver and vehicle, journey status, fares and booking
history.
·
Payment records: amounts,
payment method, transaction references, payment status, refunds and invoices.
Card payments are handled through our payment providers, which process the card
information needed to complete the transaction.
·
Communications: enquiries,
messages, feedback, complaints and related correspondence. Call recording is
addressed in section 5.
·
Technical and location
information: information needed to operate the website or app, such as IP
address, device information and service logs. Where enabled and permitted by
you, the app may use your device location to help identify a pick-up point.
We receive information from you when you
book, create an account, pay or contact us. We also receive booking details
from someone arranging travel for you, such as a family member, employer, hotel
or account customer; journey updates from drivers; and payment confirmations
from payment providers. Our booking systems generate booking references,
timestamps and service records.
If you book for someone else, give them
this notice and provide only information needed for the journey. We use
children’s information only where necessary to arrange and deliver their
travel, communicate with the responsible adult and meet applicable safeguarding
or legal duties.
Bookings and customer accounts. We use
contact, booking and journey information to provide quotations, accept and
manage bookings, dispatch vehicles, send service updates and administer
accounts. Where you are our contracting customer, this is necessary to take
steps at your request or perform our contract with you. For passengers booked
by someone else, we rely on our legitimate interests in arranging and providing
the requested transport.
Payments and financial records. We use
transaction and billing information to collect fares, process refunds and
resolve payment queries under our contract with the customer. We retain the
financial information required to meet tax and accounting obligations on the
basis of legal obligation.
Service management and safety. We use
relevant records to investigate complaints, recover lost property, prevent
misuse or fraud, protect passengers and drivers, secure our systems and
establish or defend legal claims. Our basis is our legitimate interests in
operating a safe, reliable service and protecting people and our business,
balanced against your rights. Where a particular law requires disclosure or
retention, we rely on that legal obligation.
Accessibility and health information. Tell
us only the assistance you need, rather than a detailed medical history. Where
we ask to record optional information revealing your health or disability to
arrange assistance, we seek your explicit consent. You can withdraw that
consent by contacting us. We will discuss how to arrange the assistance you
need without retaining unnecessary health information.
Marketing. We seek your consent before
sending promotional emails or texts. You can unsubscribe using the message
instructions or contact us at any time. Booking confirmations and essential
journey updates are service messages. Marketing consent is not a condition of
booking.
Providing information. We need sufficient
pick-up, destination and contact details to arrange a booking, and payment or
billing details where required by the payment method. Without these, we may be
unable to provide the requested service. Optional preferences and marketing
choices are not required.
We record telephone booking calls through
Target Telecoms, used with iCabbi, to check booking details and investigate
customer queries or complaints. We rely on our legitimate interests in
maintaining accurate bookings and resolving disputes, balanced against your
privacy rights. We inform callers that calls are recorded. Recordings are kept
for 90 days from the date of the call and then securely deleted. A relevant
recording may be retained longer where necessary for an ongoing complaint,
investigation, legal claim or legal obligation, and is deleted when that need
ends.
Our website and app may use cookies or
similar technologies to operate booking features and maintain security. Where
optional tracking requires consent, we ask before using it and provide
information about its purpose and how to change your choice. You can manage app
permissions, including location access, through your device settings. Where
available, you can enter a pick-up address manually instead of sharing your
device location.
Drivers receive the details needed to carry
out your journey, including pick-up, destination, necessary contact details and
relevant assistance instructions. Where a driver independently determines how
information is used for their own legal or business obligations, they are
responsible for that processing and should provide their own privacy
information.
We share necessary information with
providers supporting booking and dispatch, website and app hosting,
communications and payments. These include iCabbi for booking and dispatch,
Target Telecoms for telephone services, and Stripe and Pulse where used for
card-payment services. Providers processing information on our behalf must
follow appropriate contractual instructions and protect it. Payment providers
and other organisations may also process information for their own legal or
business purposes, as explained in their privacy notices.
We may share necessary information with an
account customer paying for a journey; professional advisers and insurers
handling a matter; and licensing authorities, police, courts or other public
bodies where required by law or otherwise lawfully justified. We limit
disclosures to information relevant to the purpose.
Some service providers may store
information or provide support from outside the United Kingdom. Where this
involves a restricted international transfer, we require an appropriate legal
transfer mechanism, such as applicable UK adequacy regulations or approved
contractual safeguards, together with any additional protections needed.
Contact us at info@stamfordtaxis.com for details of transfers relevant to your
information and how to obtain a copy of the applicable safeguards.
We use appropriate technical and
organisational measures to protect personal information against unauthorised
access, loss, misuse or disclosure. Access is limited to people who need it for
their work. We require service providers handling information on our behalf to
apply appropriate security measures.
We keep personal information only for as
long as necessary for its purpose, taking account of applicable legal duties
and unresolved disputes. We then securely delete it or make it anonymous. We
use the following criteria to determine retention:
Booking and journey records are kept for
the period required by the applicable operator-licensing conditions and for as
long as necessary to resolve a related complaint or claim. Financial records
are retained for the applicable tax and accounting record-keeping period.
Customer account information is kept while the account is in use; after
closure, only information needed for outstanding payments, legal duties or
unresolved matters is retained. Complaint and incident records are kept until
the matter is resolved and any relevant legal retention or claims period has
ended. Technical logs are kept for the time needed to investigate faults or
security incidents. Call recordings are kept for 90 days, subject to the
limited exceptions in section 5. Consent and opt-out records are retained as
needed to demonstrate consent and prevent unwanted marketing.
Our booking software can calculate fares
and allocate jobs using configured rules, including journey details and vehicle
availability. These functions help us provide quotations and arrange your
journey. Contact us if you want a quotation or booking reviewed by a person, or
wish to question an automated outcome.
Depending on the circumstances, you can ask
us to provide access to your personal information, correct inaccurate
information, delete information, restrict its use or provide certain
information in a portable format. These rights are subject to legal conditions;
for example, a deletion request does not override a duty to retain particular
records.
Your right to object. You can object to
processing based on our legitimate interests for reasons relating to your
situation. You can object to direct marketing at any time, and we will stop
using your information for that purpose.
Where we rely on consent, you can withdraw
it at any time by contacting us. Withdrawal does not affect processing that was
lawful before you withdrew consent.
Send requests or privacy complaints to
info@stamfordtaxis.com, addressed to the Privacy Manager. We may ask for
proportionate information to verify your identity. We normally respond to
rights requests within one month, subject to lawful extensions or pauses; we
will explain any applicable delay. To request deletion of your app account and
associated personal information, email us with the subject “Account deletion”.
Information that must be retained for legal obligations, outstanding payments
or unresolved claims is kept only for the relevant period described in section
8.
You can also complain to the Information
Commissioner’s Office at https://ico.org.uk/make-a-complaint/. Contacting us
first gives us the opportunity to investigate and put matters right, but does
not remove your right to complain to the regulator.
We review this notice when our services or
use of information change. We publish the current version on our website and
make it available through the app where supported. Where required, we will draw
significant changes to your attention before new processing begins.