Privacy Policy
We, Star Cars St Helens Ltd. (“we” “our” or “us”) with our registered office
address at 54-56
Ormskirk Street, St Helens,
Merseyside, England, WA10 2TF1 are fully committed
to respecting your privacy and to protecting any information you
provide to us. We treat both privacy and security as a priority and make every
effort to ensure that all the information provided by you is protected. This Data Protection Notice (the "Notice")
exists to respect and protect the privacy of all users of the services provided
by us (the "Services") and is intended to inform you about the way that we treat
your personal data.
1.
Scope of Notice
This Notice applies in relation to the provision of
the Services and in particular to your use of, or engagement with, any or all
of the following (as applicable):
1.1.1
the Star Cars St Helens
Ltd. software application (the “App”);
1.1.2
the Star Cars St Helens
Ltd. website (the "Website"); and
1.1.3
any other communications (whether over telephone,
email, SMS message or otherwise) between you and Star Cars St Helens Ltd. in
connection with the provision of the Services.
This Notice sets out the basis on which any personal
data we collect from you or that you provide
to us, in connection with your use of the Services ("Personal Data"), will be processed by us or our third-party service providers.
Please read the following carefully
to understand our views
and practices regarding your personal data and how we will treat it.
For the purpose of the EU General Data Protection
Regulation (the "GDPR"), the
controller of your Personal Data is Star Cars St Helens Ltd. Our Data Protection Officer/ Managing Director
is Paul Gannon.
2.
YOUR PERSONAL DATA COLLECTED AND PROCESSED
IMPORTANT: Please note that the below list of Personal
Data, while intended
to be as complete and
accurate as reasonably possible, is not exhaustive and may be updated from time
to time in accordance with Section 10 of this Notice.
2.1
We may collect
and process some or all of the following Personal Data about you (as applicable):
|
Data Collected
|
Data Source(s)
|
|
Information you provide
|
●
[You provide us with information when you engage
with us to use the Services, create an account
with us (either through our App, Website or by contacting us through other
means), download or install the App, and when you report a problem
with the Services, App or Website or when you correspond with us generally in
connection with your use of the Services.
●
The
information you provide to us may include but is not limited to your name,
address, e-mail address, address, phone number, age, date of birth, username,
password and
|
App, Website,
Other
Comm unicati ons
|
|
|
|
1 Star Cars St Helens Ltd. Registered address: 54-56 Ormskirk
Street, St Helens,
Merseyside, England, WA10 2TF
|
|
other registration information, financial and credit card information, and gender.
●
We may collect demographic information about you, including
through user surveys.]2
|
|
|
Device Information
|
●
[Technical
information including but not limited to the type of device you use, a unique device identifier (for example,
network information, your operating system, time zone setting and device locale)]3
|
App, Website
|
|
Log Information
|
●
[Details
of your use of the Services including, but
not limited to weblogs
and/or other communication data and the resources that you access]4
|
App, Website
|
|
Location Information
|
●
[Depending
on how you choose to use the Services (that
is, whether through use of our App,
Website or by contacting us through other means), we may collect details of your
location data to determine your current location.]5
|
App, Website
|
|
Information
we
receive from other sources
|
●
[We
work with third parties (including, for example, service providers) and may
receive certain information from them about you that they choose to disclose
with us. This information may include your name, email, address and location.]6
|
Other
Comm unicati ons
|
|
Transaction Information
|
●
[We
may collect transaction details related to your use
of the Services, including
the type of services you requested, your order details, delivery information,
date and time the service was provided, amount charged, distance travelled,
and payment method. We may also record details as to whether or not a taxi journey
is cancelled by you.]7
|
App, Website,
Other
Communication
s
|
|
|
 |
2 Taxi Company to review
list and to confirm whether
any additional personal
data is typically provided by App users.
3 Taxi Company to
review to ensure the full extent of "technical" data collected is
covered by this list. Please update with any additional technical data collected.
4 Taxi Company
to review and confirm.
5 Taxi Company
to review and confirm.
6 Please consider
whether this covers all information received by Taxi Company from third party sources.
Please make any necessary
updates.
7 Taxi Company to confirm.
|
Usage Information
|
●
[We
collect information about how you interact with the Services. This includes
information such as access dates and
times, App features or pages viewed, App crashes and other system activity,
type of browser, and third-party sites or service you were using
before interacting with the Services.]8
|
App, Website,
Other
Communication
s
|
3.
HOW AND WHY WE PROCESS YOUR PERSONAL DATA
We, Star Cars St Helens Ltd. in our capacity as controller, use the
information held about you on the following lawful bases and for the
following purposes:
|
Legal Basis
|
Necessary for
the Performance of a Contract
|
|
Purposes
|
It
is necessary to process your Personal Data to enter into and perform our
contract with you in relation to your use of the Services. We will process
your Personal Data for the following purposes:
●
[To create
and maintain your account and profile, and, to facilitate your use of the Services.
●
To help you efficiently access your information after you sign into your App or Website account.
●
In the case
of phone calls to Star Cars St Helens Ltd. to facilitate the Services by communicating to drivers your name, number,
location and destination.
●
To enable
and facilitate transportation from your location to your destination.
●
To process or facilitate payments for the Services.
●
To track
the progress of your journey.
●
To remember information so you will not have to re-enter it repeatedly
when you use the Services.
●
To facilitate the provision of App or Website support, pop-up notifications and other services.
●
To improve
the features and functionality of the App or Website
to enhance your experience.
●
To provide information to local council.
If
you do not wish to provide us with your personal data for these purposes, we
will not be able to enter into or perform our contract with you and you will
not be able to use the Services.
|
|
Legal Basis
|
To Comply With a Legal Obligation
|
8 Taxi Company
to confirm.
|
Purposes
|
We may process your
Personal Data as necessary in order for us:
●
To comply
with applicable Irish
and European Union
laws.
●
To comply
with requests from regulators, government entities and
official inquiries.
|
|
Legal Basis
|
Legitimate Interests
|
|
Purposes
|
It is in Star
Cars St Helens Ltd.'s legitimate interests to collect and process the Personal Data for the following
purposes:
●
To facilitate the Services being
provided to you through utilisation of third-party software.
●
To monitor
metrics such as total number
of visitors, traffic
and demographic patterns.
●
To prevent
the corruption and/or loss of your Personal Data, to ensure the
security of our systems and to carry out regular testing to ensure the smooth
maintenance of our systems.
You have the right to object at any time to the processing of your personal data carried out on this basis.
When we process
your personal data based on our legitimate interests, we make
sure to consider and balance any potential impact on you and your data
protection rights. We will not process your personal data for
activities where
our interests are overridden by the impact
on you.
|
4.
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
We, Star Cars St Helens Ltd. may disclose some or all of the data we
collect from you in connection with
your use of the Services to the following third parties:
|
RECIPIENT
|
|
●
Service Providers: Service
providers who may use this information to assist with the provision and improvement of the Services. In particular, we will share
your personal data with
Taxi Alliance Software Limited AND / OR Coolnagour Limited t/a iCabbi who
provide software support services to us in order to facilitate the provision
of the Services to you.
Our Service Provider may log certain information concerning your
use of the
App or Website in relation to activities connected with the use
of the Services. This information is logged
for the purpose of
providing the Services. The information gathered is then aggregated and
anonymised. From the anonymised information collected, statistics may be
compiled in the form of percentages and/or figures relating to users’
interaction with the Services. As a service,
certain anonymised statistical information may be supplied to third parties
in order to help them understand
the likes, dislikes, trends, habits and behaviour of Service users.
|
|
●
[Advertisers: We may
provide advertisers with anonymous (not
individual) aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We do not disclose information
about identifiable
individuals to our advertisers.]9
|
|
●
Star Cars St Helens Ltd. Group: We may disclose your personal information to other members of our group,
which means our subsidiaries, our ultimate holding
company and its subsidiaries.]10
|
|
●
Law Enforcement Agencies: We may disclose your information if we are under a duty to
disclose or share your personal data in order
to comply with
any legal or regulatory obligation or request.
|
|
●
[Buyers and Sellers of Business Assets: If Star
Cars St Helens
Ltd. or substantially all of its assets are acquired by a third
party, personal data held by it about
its customers will be one of
the transferred assets.]11
|
5.
LINKS TO THIRD PARTY WEBSITES
The App or Website may contain links to and from the
websites of our partner networks, advertisers and service providers. If you
follow a link to any of these websites, please note that these websites and any
services that may be accessible through them have their own data protection
notices and that we do not accept
any responsibility or liability for these notices
or for any Personal Data that may be collected through these websites or
services, such as contact and location data. Please check these notices before
you submit any personal data to these websites or use any such third
party services.]12
6.
STORING AND TRANSFERS OF YOUR PERSONAL
DATA
We may transfer your Personal Data outside the
European Economic Area ("EEA").
Certain of our third party service providers who process your Personal Data
on our behalf may transfer your Personal Data outside the EEA to a country that does not provide
an adequate level of
protection to your Personal Data.
Where such transfers occur, it is our policy that:
(i) they do not occur
without our prior
written authority; and (b)
that an appropriate transfer agreement such as the Standard Contractual Clauses or other
transfer mechanism approved by the European Commission and supervisory
authorities is put in place to protect your Personal Data. If you would like to
find out more about any such transfer, please contact our our Data Protection
Officer/ Managing Director, Paul Gannon.
All information you provide to us is stored on our
secure servers or the servers of our service
providers, contractors or suppliers. Where we have given
you (or where
you have chosen)
a password that enables you to access the App or Website, you are
responsible for keeping this password confidential. We ask you not to share a
password with anyone.
7.
HOW LONG WE KEEP YOUR PERSONAL
DATA FOR
Star Cars St Helens Ltd. will keep your Personal
Data for as long as you use the App or Website and for a period of 7 years after you
delete your account.]13
Please note that in certain circumstances, we may
hold your Personal Data for a longer period, for example, if we are processing
an ongoing claim or believe in good faith that the law or a relevant regulator
may reasonably in our view expect or require us to preserve your data.
9 Taxi Company
to confirm whether
passenger personal data will be shared with third party advertisers.
10 Taxi Company
to confirm whether
passenger personal data will be shred within the taxi company group.
11 Taxi Company
to confirm whether
passenger personal data will be shared with the buyers/sellers of business assets.
12 Taxi Company
to confirm if this is a feature
of the App, Website or applicable booking
platform. Delete if irrelevant.
13 Taxi Company
to confirm period
for which it retains user data. We have included
the 7 year period by way of example only and based on possible applicable
statutory limitation periods. It will be a matter for the taxi company to
8.
YOUR RIGHTS & HOW TO EXERCISE
THEM
You
have a number of rights in relation to your Personal Data which are set out in
this Section 8. In particular these rights include
the right to object to processing of your personal data where that processing is carried out
for our legitimate interests. Note that in certain circumstances, these rights
might not be absolute.
|
Right
|
Further Information
|
|
Right to be Informed
|
●
You have the
right to know whether your personal data is being processed by us, how we use your personal data and your rights
in relation to your personal data.
|
|
Right of Access
|
●
You have
the right to request a copy of the personal data held by us about you.
●
We will
only charge you
for making such
an access request where we feel your request is
unjustified or excessive.
●
You may also access
your personal data by logging
into your account on the App
or Website and viewing your profile.
|
|
Right to Rectification
|
●
You have the right
to request that we amend
any inaccurate personal data
that we have about you.
|
|
Right to Erasure
|
● You have the
right to ask us to erase your
personal data where:
(1)
it is no longer
necessary to perform
the contract
(2)
you withdraw your consent and there is no other
legal basis permitting us to
process your personal data
(3)
you object
to the processing and we have
no overriding legitimate
grounds
(4)
your personal data have been
unlawfully processed; or
(5)
it must be erased
to comply with
a legal obligation.
● Please note that some of your personal data may be required in order for the App to function
properly.
|
|
Right to Restriction of Processing
|
●
You have the right
to ask us to restrict processing your personal data in the following
situations:
(1)
where you
contest the accuracy of your personal data
(2)
where the processing is unlawful and you do not want us to delete your personal data
(3)
where we no longer
need your personal data for the purposes
of processing but you require the data in relation to a legal claim
(4)
where you
have objected to us processing your personal data pending the verification as to
whether or not our legitimate interests override your interests or in
connection with legal proceedings.
● When you exercise this right we may only
store your personal data.
●
We may not further
process the data unless you consent or the
processing is necessary in relation to a legal
claim or to protect
the rights of another person or legal person or for reasons of important
public interest.
●
Please note
that it may be necessary for us to process some of your personal data in order
to provide the
App or Website and in certain instances where you ask us not to process your personal data
you may not be able to use the App or Website.
●
We will inform you before the processing restriction is lifted.
|
|
Right to Data Portability
|
● You may request
us to provide you with your personal data which
you have
given us in a structured, commonly used and
|
|
|
machine-readable format and you may request us to
transmit your personal data
directly to another data controller where
this is technically
feasible.
●
This right
only arises where:
(1)
we process
your personal data on the legal bases of your consent or where it is necessary to perform our contract with you; and
(2)
the processing is carried out
by automated means.
|
|
Right to Object
|
●
You have a
right to object at any time to the processing of your personal data where we process your personal data on the legal
basis of pursuing our legitimate interests.
|
|
Right to Object to Automated Decision-Making, including Profiling
|
●
You have a right
not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or
similarly significantly affects you.
● We may not be able to comply with this request
where the processing is necessary to enter or perform our contract with you
or where you explicitly consent to this. However, you are entitled to have a person
from our team to review
the decision so that you can query it and set out your point
of view to us.
|
You can exercise
any of these rights by submitting a request in writing to office@bookstarcars.co.uk 14
You also have the right to lodge a complaint with
the [Information Commissioner's Office with regards to
the processing of your personal data by us. For further information see https://ico.org.uk/15
9.
[AGE RESTRICTION
Individuals under the age of 18 are not eligible to
use the Services and must not attempt to register and/or submit any personal
information to us. We do not knowingly collect personal information from any
person who is under the age of 18 or allow
them to register. If it comes to our attention that we have
collected personal data from a person under the age of 18, we will delete this information as soon as reasonably possible. If you have reason
to believe that this has occurred, please contact us
at office@bookstarcars.co.uk 16
10.
CHANGES TO THIS NOTICE
& QUESTIONS
[Any material changes
we may make to the Notice in the future
will be notified
to you by e-mail or pop-up notification when you next start the App or
visit the Website.]17 The
new Notice may be displayed on-screen and you may be required
to read and accept them to continue your use of
the App or the Website.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to
you at the time it was collected, we will notify you by starcarsadmin@gmail.com, and you will have a choice as to whether
or not we use your Personal Data in the new manner.
Questions, comments and requests regarding this Notice and the way
your Personal Data is being used or processed by us are welcomed and should be
submitted to our our Data Protection Officer/ Managing Director is Paul Gannon.18
in writing, 01744630912 starcarsadmin@gmail.com.
14 Taxi Company to confirm
this is the correct email address.
15 Taxi Company
to select one option based on whether
it is a UK or Irish taxi fleet.
16 Taxi Company to confirm whether this service will be
available to individuals under the age of 18 (i.e.
whether persons under the age of 18 will be able to
book though the taxi company platform). Please delete this section if this is
not the case.
17 Taxi Company
to confirm how users will be notified
of updates.
18 Taxi Company
to amend as appropriate.
