Pink Cars Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use the Pink Cars mobile application (the “App”).

This policy is based on and consistent with our website privacy practices.

1. Information We Collect

When you use our App, we may collect the following types of information:

Personal Information

· Contact Details: Name, phone number, email address

· Account Information: Login credentials and profile details

· Booking Information: Pickup and drop-off locations, journey details, preferences

· Payment Information: Billing details and transaction history (processed securely via third-party providers)

· Customer Support Data: Feedback, ratings, and communication with drivers or support teams

Location Data

· Real-Time Location: To enable booking, driver matching, and tracking of your journey

· Background Location (if enabled): To improve pickup accuracy and service efficiency

You can control location permissions through your device settings.

Device & Technical Information

· Device type, operating system, app version

· IP address and mobile network information

· Unique device identifiers

Usage Data

· App interactions, features used, session duration

· Crash logs and diagnostic data to improve performance

2. How We Use Your Information

We use your information to:

· Provide and manage taxi bookings

· Match you with drivers and enable real-time tracking

· Process payments securely

· Communicate booking confirmations, updates, and support messages

· Improve app functionality and user experience

· Detect and prevent fraud or misuse

· Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

· Drivers: To fulfil your booking (name, pickup/drop-off, contact number)

· Service Providers: Payment processors, IT infrastructure providers, and support services

· Legal Authorities: Where required by law or to protect rights and safety

· Business Transfers: In case of merger, acquisition, or restructuring

All third parties are required to handle your data securely and lawfully.

4. Data Security

We implement appropriate technical and organisational measures, including:

· Encryption of sensitive data

· Secure servers and restricted access controls

· Regular monitoring and security audits

While we take strong precautions, no system can be completely secure.

5. Your Rights (UK GDPR)

You have the right to:

· Access the personal data we hold about you

· Request correction of inaccurate information

· Request deletion of your data (where applicable)

· Object to or restrict certain processing

· Request data portability

· Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

6. App Permissions

The App may request the following permissions:

· Location Access: For booking and ride tracking

· Notifications: For booking updates and alerts

· Phone Access (if applicable): To contact drivers or support

You can manage these permissions at any time via your device settings.

7. Data Retention

We retain your information only as long as necessary to:

· Provide services

· Comply with legal obligations

· Resolve disputes and enforce agreements

8. Third-Party Services

The App may use third-party services (e.g., payment gateways, analytics tools). These providers have their own privacy policies, and we recommend reviewing them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App and/or on our website with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Pink Cars Ltd

200 Brook Dr, Reading RG2 6UB, United Kingdom
info@pinkcars.co.uk

+44 (118) 214 0879