Effective Date: 23rd May 2024

1. Introduction

North Lanarkshire Private Hire (Bellshill) Limited ("we," "our," "us") is committed to

protecting and respecting your privacy. This Privacy Policy explains how we collect, use,

disclose, and safeguard your information when you use our mobile application ("App")

available on the Android Play Store.

By downloading, installing, and using our App, you agree to the collection and use of

information in accordance with this policy. If you do not agree with the terms of this policy,

please do not use our App.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

 Contact Information: We may collect your name, email address, and phone number

when you register for an account, contact us, or use certain features of the App.

 Location Data: With your consent, we may collect and process your precise

geolocation data to provide location-based services, such as booking a ride.

b. Non-Personal Information

 Usage Data: We may collect information about how you use our App, such as the

time and duration of your use, the features you access, and your interactions with

content.

 Device Information: We may collect information about your device, including your

IP address, device ID, operating system, browser type, and mobile network

information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

 To Provide and Maintain Our Services: We use your information to operate and

maintain our App, including processing bookings, managing user accounts, and

providing customer support.

 To Improve and Personalize Our Services: We analyze your usage data to

understand how you interact with our App and to enhance user experience by

personalizing content and features.

 To Communicate with You: We may use your contact information to send you

updates, notifications, and promotional messages related to our services. You can optout of promotional communications at any time.

 To Ensure Security and Prevent Fraud: We use your information to monitor and

analyze activity to ensure the security of our App and detect and prevent fraud.

 To Comply with Legal Obligations: We may use your information to comply with

applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

 With Service Providers: We may share your information with third-party service

providers who perform services on our behalf, such as payment processing, data

analysis, and customer support.

 For Legal Reasons: We may disclose your information if required to do so by law or

in response to valid requests by public authorities (e.g., a court or government

agency).

 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a

portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information

from unauthorized access, loss, or misuse. However, please be aware that no method of

transmission over the Internet or method of electronic storage is completely secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your information:

 Access and Correction: You can access and update your personal information

through your account settings or by contacting us directly.

 Deletion: You can request the deletion of your personal information by contacting us.

Please note that we may retain certain information as required by law or for legitimate

business purposes.

 Opt-Out: You can opt-out of receiving promotional communications from us by

following the unsubscribe instructions provided in the communications.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect

personal information from children under 13. If we become aware that we have inadvertently

received personal information from a child under 13, we will delete such information from

our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for

other operational, legal, or regulatory reasons. We will notify you of any changes by posting

the new Privacy Policy on this page. You are advised to review this Privacy Policy

periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please

North Lanarkshire Private Hire (Bellshill) Limited

Eon House, 21 Earn Avenue

Bellshill, Scotland, ML4 3LW

Email: admin@nlph.taxi

Phone: 01698813777