Kay’s Cabs Ltd – Privacy Policy (Passenger App & Website) Last updated: November 2025 1. Who We Are Kay’s Cabs Ltd (“we”, “us”, “our”) is a private hire operator based in Edinburgh, Scotland. We provide taxi, transfer and tour services across Edinburgh and the UK. Company Name: Kay’s Cabs Ltd Registered Address: Room 242 West Point 4 Redheughs Rigg Edinburgh EH12 9DQ Contact Email: info@kayscabs.co.uk Phone: 0131 629 2129 We are the Data Controller for the personal information collected through our Passenger App, website, and booking platforms. 2. What Information We Collect a. Information you provide directly - Name - Phone number - Email address - Pickup and drop-off addresses - Booking notes - Payment information (securely processed; we do not store card details) b. Information collected automatically - Device information - App usage data - Location data (with permission) c. Journey information - Pickup/drop-off times - Route taken - Driver assigned - Pricing and receipts 3. How We Use Your Information We use your data to process bookings, allocate drivers, send confirmations, provide support, improve our app, manage payments, prevent fraud, comply with licensing and tax rules, and manage complaints or claims. 4. Legal Basis for Processing - Contractual necessity - Legitimate interests - Legal obligation - Consent (location, marketing) 5. How Your Data Is Shared We may share information with: - Drivers - Payment processors - iCabbi/technical service partners - Regulators/law enforcement - Insurance providers We do not sell personal data. 6. How Long We Keep Your Data Journey data is kept for 6 years for tax and regulatory purposes. Diagnostic data is retained for shorter operational periods. 7. Your Rights You may request access, correction, deletion, restriction, data portability, or withdraw consent. Email: info@kayscabs.co.uk. 8. Location Data Used for accurate pickups and dispatching the nearest driver. You may disable location services anytime. 9. Cookies and Tracking Used for login, analytics, and performance on the website/app. Settings can be adjusted via browser/device. 10. Data Security We use encryption, secure servers, role-based access, log deletion, and audits. 11. International Transfers Some systems may process data outside the UK/EEA. Safeguards applied: IDTA, SCCs, adequacy decisions. 12. Children’s Privacy Our services are not intended for under-16s. 13. Complaints Contact info@kayscabs.co.uk or the ICO (www.ico.org.uk). 14. Updates to This Policy We may update this policy periodically. 15. Contact Us Kay’s Cabs Ltd Room 242 West Point 4 Redheughs Rigg Edinburgh EH12 9DQ info@kayscabs.co.uk 0131 629 2129