HAPPY CABS STAFFORD – PRIVACY POLICY (UK GDPR COMPLIANT)

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Happy Cabs Stafford (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a lawful, transparent and secure manner. This Privacy Policy explains how we collect, use, share and protect your personal data when you use our taxi and transportation services (the “Services”).

We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered Office:
Communications House, Whittle Rise, Staffordshire Technology Park, Stafford, ST18 0ES
Privacy Compliance Manager: K. Ahmad
Email: contact@happycabsstafford.co.uk

1. Scope of this Notice

This Notice applies to your use of:

1. The Happy Cabs Stafford mobile application (“App”)
2. The Happy Cabs Stafford website (“Website”)
3. Any communication between you and Happy Cabs Stafford (telephone, SMS, email or otherwise) in connection with the Services

By using our Services, you acknowledge that your personal data will be handled as described in this Notice.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

A. Information You Provide Directly

• Name, home address, email address, phone number
• Account login details
• Payment information
• Your communication and correspondence with us
• Feedback, complaints or survey responses

B. Device & Technical Information

• Device type, unique identifiers
• IP address, browser type, operating system
• App activity logs and diagnostic information

C. Location Data

• Real-time GPS location when using the App
• Pickup and destination addresses
• If you book by phone, we collect your stated pickup location

D. Information from Third Parties

• Data from our software providers (e.g., booking information)
• Fraud prevention or payment processing partners

E. Transaction & Journey Information

• Details of bookings and completed journeys
• Journey routes, distance and timings
• Payment method, fare amounts
• Cancellation details

F. Usage Information

• Pages viewed, features used, time spent
• Crash reports and performance data

We may update this list from time to time. Any material changes will be communicated to you as described in Section 11.

3. Legal Bases & How We Use Your Personal Data

A. Necessary for Performance of a Contract

We process your data to:

• Create and manage your user account
• Provide taxi and transport services
• Book journeys and communicate with drivers
• Facilitate payments and issue receipts
• Track and manage your journey
• Provide customer support and troubleshooting

You must provide this information to use our Services.

B. Legal Obligations

We may process your data to:

• Comply with UK laws and licensing obligations
• Respond to lawful requests from authorities
• Maintain financial and tax records

C. Legitimate Interests

We may process data to:

• Improve and maintain the App and Website
• Monitor usage trends and service performance
• Protect our system security and prevent fraud
• Support business operations

We balance these interests against your rights.
You may object to processing based on legitimate interests at any time (see Section 8).

D. Consent

We rely on consent for:

• Marketing communications
• Non-essential cookies and analytics

Consent can be withdrawn at any time.

4. Sharing Your Personal Data

We may share your personal data with:

A. Service Providers (Processors)

Including but not limited to:

• Taxi Alliance Software Limited
• Coolnagour Limited t/a iCabbi

These providers help us operate booking systems, dispatching, customer support and analytics. We have legally required Data Processing Agreements (DPAs) in place.

B. Drivers

We share only essential data such as:

• Your name
• Pickup location
• Contact number
• Destination

C. Payment Processors

For secure payment handling.

D. Group Companies (if applicable)

If we operate under a broader business group.

E. Law Enforcement or Regulatory Bodies

Where legally required.

F. Business Transfers

If we sell or transfer part of our business, customer data may be transferred lawfully.

We do not sell or share your identifiable data with advertisers.

5. Third-Party Links

The App and Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

6. International Transfers

Some service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards such as:

• UK International Data Transfer Agreement (IDTA)
• UK GDPR-approved Standard Contractual Clauses (SCCs)
• ICO-approved transfer mechanisms

You may request details of these safeguards via email.

7. Data Security

We implement appropriate technical and organisational measures including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits
• Secure servers
• Staff training

However, no system is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Account & booking history: up to 7 years after account deletion (legal and tax requirements)
• Journey data: up to 7 years
• Marketing data: until you opt-out
• Any data involved in legal claims: retained until safe to delete

When no longer needed, data is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the following rights:

• Right to be informed – about how we use your data
• Right of access – to request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion in certain cases
• Right to restrict processing
• Right to data portability
• Right to object – particularly where processing is based on legitimate interests or marketing
• Rights related to automated decision-making and profiling

To exercise your rights, email: contact@happycabsstafford.co.uk

You also have the right to complain to:

Information Commissioner’s Office (ICO)
www.ico.org.uk

10. Age Restrictions

Users under 18 years old cannot use our Services.
If we discover that we have collected data from someone under 18, we will delete it promptly.
Please contact us if you believe this has occurred.

11. Updates to This Notice

We may update this Notice from time to time.
If changes are material, we will notify you by email, app notification, or on-screen prompts.
Continued use of the Services indicates acceptance of the updated policy.

12. Contact Us

For questions, concerns or to exercise your rights:

Privacy Compliance Manager – K. Ahmad
Email: contact@happycabsstafford.co.uk
Address: Communications House, Whittle Rise, Staffordshire Technology Park, Stafford, ST18 0ES