We, Glasgow Taxis Ltd (“Glasgow Taxis”, “we” “our” or “us”)
with our registered office address at 140 Boden Street, Dalmarnock, Glasgow G40
3PX are fully committed to respecting your privacy and to protecting any
information you provide to us.
We treat both privacy and security
as a priority and make every effort
to ensure that all the information provided by you is protected. This Data
Protection Notice (the "Notice")
exists to respect and protect the privacy of all users of the services provided
by us (the "Services") and
is intended to inform you about the way that we treat your personal data.
1.
Scope of Notice
This Notice applies
in relation to the provision
of the Services and in particular to your use of, or engagement with, any or all of the
following (as applicable):
1.1.1
the Glasgow Taxis
software application (the “App”);
1.1.2
the Glasgow Taxis website (the "Website"); and
1.1.3
any other communications (whether over telephone,
email, SMS message or otherwise) between you and Glasgow Taxis in connection
with the provision of the Services.
This Notice sets out the basis on which any personal data we collect
from you or that you provide to us,
in connection with your use of the Services ("Personal Data"), will be processed by us or our third-party service providers. Please
read the following carefully to understand our views and practices regarding
your personal data and how we will treat it.
For the purpose of the UK General Data Protection
Regulation (the "GDPR"),
the controller of your Personal Data is Glasgow Taxis. Our Data Protection Officer can be contracted by emailing dataprotectionofficer@glasgowtaxis.co.uk.
IMPORTANT:
Please note that the below list of Personal Data, while
intended to be as complete and accurate
as reasonably possible,
is not exhaustive and may be updated from time to time in accordance with Section 9 of this
Notice.
2.1
We may collect
and process some or all of the following Personal Data about you (as
applicable):
|
Data Collected |
Data Source(s) |
|
|
Information you
provide |
●
You provide
us with information when you engage
with us to use the Services, create
an account with us (either through our App, Website or by contacting us through other |
App, Website, Other Communications |
|
|
means), download or install
the App, and
when you report
a |
|
|
|
problem with the Services, App or Website or when you |
|
|
|
correspond with us generally in connection with your use of |
|
|
|
the Services. |
|
|
|
●
The information you provide to us may include but is not |
|
|
|
limited to your name,
address, e-mail address, phone |
|
|
|
number, username, password and other registration information, financial and credit card information.
●
We may collect demographic information about you, including through user surveys. |
|
|
Device Information |
●
Technical information including but not limited to the type
of device you use, a unique device identifier (for example, network
information, your operating system, time zone setting and device locale). |
App, Website |
|
Log Information |
●
Details
of your use of the Services including, but not limited to weblogs and/or other communication data and the
resources that you access. |
App, Website |
|
Location Information |
●
Depending
on how you choose to use the Services (that is, whether through
use of our App, Website or by contacting us through other means), we may
collect details of your location data to determine your current location. |
App, Website |
|
Transaction Information |
●
We may collect transaction details related to your use of the Services, including the type of services you requested, your order details, delivery information, date and time the service was provided, amount charged,
distance travelled, and payment method. We may also record details
as to whether or not a taxi journey is cancelled by you. |
App, Website, Other Communications |
|
Usage Information |
●
We
collect information about how you interact with the Services. This includes
information such as access dates and times,
App features or pages viewed, App crashes
and other system activity and, type of browser. |
App, Website, Other Communications |
We, Glasgow
Taxis, in our capacity as controller, use the information held about you on the
following lawful bases and for the following purposes:
|
Legal Basis |
Necessary for the Performance of a Contract |
|
Purposes |
It is necessary
to process your Personal Data to enter into and perform our contract with you
in relation to your use of the Services. We will process your Personal Data
for the following purposes:
●
To create
and maintain your
account and profile, and, to facilitate your use of the Services. ●
To help
you efficiently access
your information after
you create and
sign into your App or Website account. ●
In the case of phone calls
to Glasgow Taxis,
to facilitate the Services by communicating to drivers your name,
number, location and destination. ●
To enable
and facilitate transportation from your location to your destination. ●
To process or facilitate payments for the Services. ●
To track
the progress of your journey. ●
So you will not have to re-enter it repeatedly when you use the Services on the App or Website. ●
To facilitate the provision of App or Website support, pop-up notifications and other services. ●
To improve the features and functionality of the App
or Website to enhance your experience.
If you do not wish to provide us
with your personal data for these purposes,
we will not
be able to enter into
or perform our contract with
you and you will not be able to use the Services. |
|
Legal Basis |
To Comply With
a Legal Obligation |
|
Purposes |
We may process your
Personal Data as necessary in order for
us:
●
To comply
with applicable legislation in the United Kingdom, European Union and
Ireland. ●
To comply
with requests from
regulators, government entities and official inquiries. |
|
Legal
Basis |
Legitimate Interests |
|
Purposes |
It is in Glasgow
Taxis legitimate interests to collect and process the Personal Data for the following purposes:
●
To
facilitate the Services being provided to you through utilisation of
third-party software. ●
To monitor
metrics such as total number
of visitors, traffic
and demographic patterns. ●
To prevent
the corruption and/or loss of your Personal Data, to ensure the security of our systems
and to carry
out regular testing
to ensure the
smooth maintenance of our systems.
You
have the right
to object at any time to the processing of your personal data carried out on this
basis. |
|
|
When we process your
personal data based on our legitimate interests, we make sure to
consider and balance any potential impact on you and your data protection
rights. We will not process your personal data for activities where our interests are overridden by the impact
on you. |
We, Glasgow Taxis, may disclose some or all of the data we collect
from you in connection with your use of the Services to the following third
parties:
|
RECIPIENT |
|
●
Service Providers: Service providers who may use this information to assist with the
provision and improvement of the Services. In particular, we will share
your name and contact
details with Taxi Alliance Software Limited AND/OR Coolnagour Limited t/a
iCabbi who provide software support services to us in order to facilitate the
provision of the Services to you. Our Service Provider may log certain information concerning your use of
the App or Website in
relation to activities connected with the use of the Services. This information is logged for the
purpose of providing the Services. The information gathered is then
aggregated and anonymised. From the anonymised information collected, statistics may
be compiled in the form of percentages and/or figures
relating to users’ interaction with the Services. As a service, certain anonymised statistical information may be supplied to third parties
in order to help them understand the likes, dislikes,
trends, habits and behaviour of Service users. |
|
●
Law Enforcement Agencies: We may disclose your information if
we are under a duty to disclose or share
your personal data
in order to comply with
any legal or regulatory obligation or request. |
We may transfer your Personal Data outside
the UK and European Economic Area ("EEA"). Certain of our
third-party service providers who process your Personal Data on our behalf may
transfer your Personal Data outside the EEA to a country that does not provide
an adequate level of protection to your Personal Data.
Where such transfers occur, it is our policy
that: (i) they do not occur
without our prior written authority;
and (b) that an appropriate transfer agreement such as the Standard Contractual
Clauses or other transfer mechanism
approved by the European Commission and supervisory
authorities is put in place to protect your Personal Data. If you would like to find out more about any such transfer,
please contact our Data
Protection Officer by emailing dataprotectionofficer@glasgowtaxis.co.uk.
All information you provide to us is stored on our secure servers or the servers
of our service providers,
contractors or suppliers. Where we have given you (or where you have chosen)
a password that enables
you to access the App or Website, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Glasgow Taxis will keep your Personal Data for as long as you use the App or Website
and for a period
of 7 years after you delete your account.
Please note that in certain circumstances, we may hold your Personal
Data for a longer period, for example, if we are processing an ongoing claim or
believe in good faith that the law or a relevant regulator may reasonably in
our view expect or require us to preserve your data.
You have a number
of rights in relation to your Personal Data which are set out in this Section
8. In particular these rights
include the right to object
to processing of your personal
data where that processing is carried out for our legitimate interests. Note that in certain circumstances, these rights might
not be absolute.
|
Right |
Further Information |
|
Right to be Informed |
●
You
have the right to know whether your personal data is being processed by us, how
we use your
personal data and
your rights in relation to
your personal data. |
|
Right of Access |
● You have the right to request a copy of the personal data held by us about you. ● We will only charge you
for making such
an access request where we feel your request is
unjustified or excessive. ● You may also
access your personal data by logging into your account on
the App or Website and viewing your profile. |
|
Right to Rectification |
● You have the
right to request that we amend
any inaccurate personal data
that we have about you. |
|
Right to Erasure |
●
You have
the right to ask us to erase
your personal data
where: (1) it is no longer necessary to perform the contract (2)
you withdraw your consent and
there is no other legal
basis permitting us to process your personal data (3)
you object
to the processing and we have
no overriding legitimate
grounds (4)
your personal data have been
unlawfully processed; or (5)
it must
be erased to comply with
a legal obligation. ●
Please note
that some of your personal data may be required in order for the App to function
properly. |
|
Right to Restriction of Processing |
●
You have
the right to ask us to restrict processing your personal data in the following
situations:
(1)
where you contest the accuracy of your personal data (2)
where the
processing is unlawful and you do not want
us to delete your personal
data (3)
where we no longer
need your personal data for the purposes
of processing but you require the data in relation to a legal claim (4)
where you
have objected to us processing your personal data pending the verification as to
whether or not our legitimate interests override your interests or in
connection with legal proceedings. ● When you exercise this right we may only store your
personal data. ● We may not further process
the data unless
you consent or the
processing is necessary in relation to a legal
claim or to protect
the rights of another person or legal person or for reasons of important
public interest. ●
Please note
that it may be necessary for us to process some of your personal data in order
to provide the App or Website and in
certain instances where
you ask us not to process your personal
data you may not be able to use the App or Website. |
|
|
●
We will
inform you before
the processing restriction is lifted. |
|
Right to Data Portability |
● You may request
us to provide you with
your personal data
which you have given us in a structured, commonly used and
machine-readable format and you may request us to transmit your personal data
directly to another data controller where this is technically feasible. ●
This right
only arises where: (1)
we process
your personal data on the legal bases of your consent or where it is necessary to perform our contract with you; and (2)
the processing is carried out
by automated means. |
|
Right to Object |
●
You have a
right to object at any time to the processing of your personal data
where we process your personal data
on the legal basis of pursuing our legitimate
interests. |
|
Right to Object to Automated
Decision-Making, including Profiling |
●
You have
a right not
to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or
similarly significantly affects you. ● We may not be able to comply with this request
where the processing is necessary to enter or perform our contract with you
or where you explicitly consent to this. However, you are entitled to have a person
from our team
to review the decision so that you can query it and set out your point
of view to us. |
You can exercise any of these rights by submitting a request in writing to dataprotectionofficer@glasgowtaxis.co.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office with regards to the processing of your personal data
by us. For further information see https://ico.org.uk/
Individuals under the age of 18 are not eligible to use the Services
and must not attempt to register and/or submit any personal information to us.
We do not knowingly collect personal information from any person
who is under the age of 18 or allow
them to register.
If it comes to our attention that we have collected personal data from a
person under the age of 18, we will delete this information as soon as
reasonably possible. If you have reason to believe that this has occurred,
please contact us at dataprotectionofficer@glasgowtaxis.co.uk.
Any material changes we may make to the Notice in the future will be
notified to you by e-mail or pop-up notification when you next start the App or
visit the Website. The new
Notice may be displayed on-screen and you may be required
to read and accept them to continue
your use of the App or the Website.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to
you at the time it was collected, we
will notify you by e-mail or via push-notification, and you will have a choice as to whether
or not we use your Personal Data in the new
manner.
Questions, comments and requests regarding this Notice and the way your Personal Data is being used or processed by us are welcomed and should be submitted to our Data Protection Officer in writing to, dataprotectionofficer@glasgowtaxis.co.uk