CURRENT TAXI PRIVACY POLICY
Updated February 1, 2025
This Privacy Policy describes how Current Taxi collects,
uses, stores, and shares your personal information when you visit www.currenttaxi.ca or use the
Current Taxi app.
By installing the Current Taxi app, visiting the website, or using Current
Taxi’s services, you consent to the terms outlined in this Privacy Policy.
Current Taxi may collect and process the following types of
personal information:
·
Name
·
Phone number
·
Email address
·
Profile photo
·
Payment information (if paying
via credit card)
·
Service requests and ride
details
·
Communication records when
contacting us via text, email, phone, or other platforms
·
Interactions with our website,
mobile app, and dispatch system
·
Participation in promotions,
contests, or surveys
We do not sell or distribute personal information beyond
the purposes outlined in this document.
Your data may be used to:
·
Provide transportation services
and manage bookings
·
Process payments and verify
transactions
·
Send ride confirmations,
receipts, and service updates
·
Improve our app, website, and
customer service
·
Investigate service complaints,
safety concerns, or legal requirements
·
Ensure security through driver
and passenger safety measures
·
Contact you regarding
promotions or company updates
·
Analyze overall service usage
to enhance transportation services, plan new routes, and reduce emissions while
maintaining user privacy
We take reasonable measures to secure and protect your
personal data.
We do not share personal information.
However, we analyze overall service usage trends to help improve transportation
in the community. This includes identifying high-demand areas, optimizing
routes, and supporting sustainability initiatives. We may collaborate with
organizations to improve mobility and accessibility, but your individual trip
details and personal information remain private.
·
Some Current Taxi vehicles are
equipped with security cameras for the safety of drivers and passengers.
·
Video footage is not
distributed, viewed, or duplicated unless required by law or for internal
investigations.
·
Guests cannot access video
footage unless legally mandated.
Current Taxi works with third-party service providers to
enhance app and website functionality. These third parties handle some user
data according to their privacy policies:
·
iCabbi (App Provider): Privacy
Policy
·
GoDaddy (Website
Hosting): Privacy Policy
·
Intuit (Accounts and Account
Payments): Privacy Policy
We may integrate with other third-party applications to
provide enhanced functionality within our app. When you use these features,
some personal information, such as your basic usage data, may be shared with
these third-party providers to facilitate the integration. We only share the
necessary data to operate the relevant feature and encourage you to review the
privacy policies of these third-party services for their specific data handling
practices.
We are committed to protecting your personal information
and ensuring the security of transactions on our platform. To process payments
securely and efficiently, we partner with trusted third-party service
providers. When you make a payment, your financial information is handled by
these providers, and we do not store or have direct access to your complete
payment details.
1.
Moneris – We use Moneris for secure payment processing. Moneris may collect
and process payment information, such as credit card details, in accordance
with their privacy policy. You can review Moneris’ privacy policy here.
2.
JavalinHQ – We utilize JavalinHQ payment processing. JavalinHQ may process
certain personal information related to transactions to enhance security and
efficiency. You can review JavalinHQ’s service agreement here.
In the event of service disruptions, unavailability, or
other operational needs, we may use alternative payment processors to ensure
uninterrupted transactions. Any additional providers will be selected based on
their security standards and compliance with applicable data protection
regulations. When using an alternative provider, your payment information will
be processed according to their respective privacy policies, which will be made
available as necessary.
Each of these third-party providers is responsible for
handling your data under their own privacy policies. We encourage you to review
their policies to understand how your information is processed.
Current Taxi is not responsible for the data security
practices of third-party providers.
When using our website or app, certain technologies
automatically collect information about your device and browsing behavior:
·
Cookies: Data files stored on your device to enhance user experience. For
more information, visit All
About Cookies.
·
Log Files: Track IP addresses, browser type, ISP, pages viewed, and
timestamps.
·
Web Beacons, Tags &
Pixels: Used to analyze browsing habits and
site interaction.
You may manage cookie preferences through your browser
settings.
By using Current Taxi’s services, you consent to receive
text messages, emails, and phone calls from us regarding your ride status,
updates, and important service information. Promotional material through text
may be sent upon rare occasion, but is not a regular practice of Current Taxi. Standard
messaging and data rates may apply.
·
If you prefer not to receive
promotional messages, you may opt out at any time by:
o
Using the unsubscribe link in any
promotional email
o
Emailing us at ridekelowna@currenttaxi.ca with your full name and registered email
o
Filling out the web form on the
website
·
Opting out of promotional text messages
may affect transactional communications (e.g., ride confirmations and
receipts), which are necessary for service functionality.
·
It may take up to 2 weeks to process opt-out requests.
·
If you signed up for a joint
promotion with an affiliate, you must unsubscribe directly from their
communications, as Current Taxi does not control third-party email lists.
·
We do not sell your personal data.
·
Personal information may be
shared with law enforcement or
government agencies if required by law.
·
Third-party services may have
access to limited personal information to process transactions or improve
services.
·
Aggregate, non-personal data
may be used to support transportation research and improve mobility initiatives
without compromising individual privacy.
Current Taxi may update this Privacy Policy at any time to
reflect legal or business changes. If you continue using our services after an
update, you consent to the revised policy.
For any questions or concerns about this Privacy Policy,
please contact us at ride@currenttaxi.ca.
By using Current Taxi’s services, you confirm that you have
read, understood, and agreed to this Privacy Policy.