CJ's Taxi Privacy Policy

CJ's Taxi 23 Algitha Road, Skegness, Lincolnshire, PE25 2AG,

England Website: www.cjstaxi.co.uk Email: bookings@cjstaxi.co.uk Arlos Cars Ltd trading as CJ's Taxi ("CJ's Taxi", "we", "our" or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, mobile applications, telephone booking services and transport services. 1. Scope This policy applies to customers using CJ's Taxi booking services, website, mobile applications, school transport services and all related communications. 2. Information We Collect We may collect: name, address, email address, telephone number, booking information, pickup and destination addresses, payment information, GPS journey information, account information, device information, website usage information and customer service records. 3. How We Use Your Information We use personal information to: Create and manage customer accounts. Accept and dispatch bookings. Provide transport services. Process payments through Stripe and SumUp. Track journeys and vehicle locations. Respond to enquiries and complaints. Meet legal, licensing and safeguarding obligations. Prevent fraud and protect passengers and drivers. Improve our services. 4. Legal Basis Processing is carried out under contractual necessity, legal obligations, and our legitimate interests in operating a safe and efficient transport service. 5. GPS Tracking CJ's Taxi uses vehicle GPS tracking to manage bookings, monitor journey progress, improve operational efficiency, investigate complaints, protect passengers and drivers, and fulfil contractual obligations. 6. Sharing Information Personal information may be shared with: Taxi Alliance Software Limited and iCabbi. Stripe and SumUp. IT, hosting and support providers. Insurance providers and legal advisers. Police, courts, regulators and licensing authorities where legally required. 7. Children's Information CJ's Taxi undertakes school transport and may process information relating to individuals under 18 where bookings are made by parents, guardians, schools, local authorities or authorised organisations. Appropriate safeguards are applied. 8. Security We maintain technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration or destruction. 9. Retention Booking and transaction records are generally retained for up to seven years unless a longer retention period is required by law or for legal proceedings. 10. Your Rights You have rights of access, rectification, erasure, restriction, portability and objection under UK GDPR. Requests should be sent to: bookings@cjstaxi.co.uk 11. Complaints If you are unhappy with how your data is handled, you may contact the Information Commissioner's Office (ICO). 12. Changes This policy may be updated from time to time. The latest version will always be available on www.cjstaxi.co.uk. Privacy Contact Privacy Compliance Manager Arlos Cars Ltd t/a CJ's Taxi 23 Algitha Road, Skegness, Lincolnshire, PE25 2AG Email: bookings@cjstaxi.co.uk