GDPR POLICY

Aberdeen Taxis Ltd
Aber House Unit 8, Woodlands Road,
Kirkhill Aberdeen, AB21 0GX
Phone: 01224 200200
Email: Info@Aberdeen-taxis.com

Introduction

Aberdeen Taxis Ltd is committed to protecting and respecting your privacy. As a taxi and private hire business, we are required by law to comply with the General Data Protection Regulation (GDPR) when processing your personal data. This policy outlines how we collect, use, store, and protect your data, and your rights in relation to your personal information.

1. Information We Collect

We collect personal data to provide our services effectively and ensure your safety. This may include:

• Personal Identification Information: Name, contact details (phone number, email address), and address.

• Booking Information: Journey details (pickup and drop-off locations, date and time of booking).

• Payment Information: Credit/debit card details, billing address (if payment is made by card).

• Usage Data: IP address, browser type, operating system, and device information when using our website or app (if applicable).

• Vehicle Details: Details of vehicle usage, including GPS data (for route tracking purposes).

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide taxi and private hire services: This includes processing bookings, arranging payments, and delivering the requested services.

• Communication: To contact you regarding bookings, confirmations, updates, and issues related to the service.

• To improve our services: We may use feedback to improve service quality.

• Compliance with legal obligations: For record-keeping, safety, and insurance purposes.

• Marketing (where consent is provided): We may send you promotional information if you have opted in.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: For fulfilling our contractual obligations to provide services.

• Consent: When you opt in to receive marketing communications.

• Legal obligation: For compliance with tax, safety, and insurance regulations.

• Legitimate interests: To improve our services and ensure the safety and security of our passengers.

4. Sharing Your Data

We may share your personal data with third parties for the following purposes:

• Payment providers: To process payments.

• Insurance providers: For insurance claims or reporting.

• Regulatory authorities: If required by law (e.g., to comply with safety regulations or investigations).

• Service providers: To provide technical support, website maintenance, or communication services.

We will never sell or rent your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Personal data related to bookings may be kept for up to 6 years (in line with tax and accounting regulations), and other data may be kept for as long as necessary to provide ongoing services.

6. Security of Your Data

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure servers, encryption, and access control procedures.

7. Your Rights

Under GDPR, you have several rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete data.

• Erasure: You can ask us to delete your personal data (subject to legal exceptions).

• Restriction: You can request restrictions on how we process your data.

• Data Portability: You can request a copy of your data in a commonly used, machine-readable format.

• Objection: You can object to certain types of processing, such as marketing.

To exercise any of these rights, please contact us using the details provided above.

8. Cookies

Our website may use cookies to enhance your experience. Cookies help us analyze website traffic and improve the functionality of our website. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this GDPR Policy from time to time. Any changes will be posted on our website with the updated date. Please review this policy regularly to ensure you are aware of any updates.

10. Contact Us

If you have any questions or concerns regarding how we handle your personal data, or if you wish to exercise any of your rights, please contact us:

Aberdeen Taxis Ltd
Aber House Unit 8, Woodlands Road,
Kirkhill Aberdeen, AB21 0GX
Phone: 01224 200200
Email: info@aberdeen-taxis.com

11. Complaints

If you believe that we have not handled your personal data in accordance with the GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk