We, A1 Taxi Services Barnstaple Ltd (“we”, “our” or “us”), with our registered office address at 96 Boutport St, Barnstaple, EX31 1SX, United Kingdom, are fully committed to respecting your privacy and protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the 'Notice') explains how we collect, use, store and protect your personal data when you use our taxi services, app, website, or contact us by phone or email.

We may collect and process the following types of personal data about you: • Contact details such as name, address, phone number, and email. • Account information, booking history, and payment details. • Location data to enable taxi collection and drop-off. • Communication records between you and our team. • Technical information such as device type, operating system, and app usage logs. • CCTV footage (where applicable) for passenger and driver safety.

How We Use Your Personal Data

We process your data on the following lawful bases and for the purposes below: 1. Performance of Contract – to manage your bookings, process payments, and provide transport services. 2. Legal Obligations – to comply with licensing, tax, and record-keeping requirements under North Devon

Council and HMRC. 3. Legitimate Interests – to improve service quality, handle complaints, recover lost property, monitor driver performance, and ensure safety.

Disclosure of Your Information

We may share your personal data with the following parties: • Taxi Alliance Software Limited and/or Coolnagour Limited (t/a iCabbi) – for booking and dispatch software support. • Service providers who assist in payment processing, IT support, and customer service. • Law enforcement or regulatory authorities when required by law. • Licensing authorities such as North Devon Council for compliance purposes.

Data Storage and Security

Your information is stored securely on our systems or those of our trusted partners. We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Data Transfers

In limited cases, we or our service providers may transfer personal data outside the UK or EEA. Where this occurs, appropriate safeguards such as Standard Contractual Clauses will be used to protect your data.

Data Retention

We retain your personal data for as long as necessary to provide our services and for seven (7) years after your last booking or account deletion, in line with regulatory and tax obligations.

Your Rights

Under the UK GDPR, you have the following rights: • Right to be informed – about how we use your data. • Right of access – to obtain a copy of your personal data. • Right to rectification – to correct inaccurate information. • Right to erasure – to request deletion of your data where legally permissible. • Right to restrict processing – in certain circumstances. • Right to data portability – to receive your data in a structured, machine-readable format. • Right to object – to processing based on legitimate interests. To exercise these rights, contact info@a1taxisbarnstaple.co.uk.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). More information is available at https://ico.org.uk/.

Changes to This Notice

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or through the app before they take effect.

For any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact: Privacy Compliance Manager: Vishal Parashar A1 Taxi Services Barnstaple Ltd 96 Boutport St, Barnstaple, EX31 1SX, United Kingdom Email: info@a1taxisbarnstaple.co.uk