22 Cars Limited - Privacy Policy Last Updated: 24 June 2026 1. Introduction 22 Cars Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, mobile applications, or contact us. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable data protection legislation. 2. Data Controller Company Name: 22 Cars Limited Address: 12A Sharpes Industrial Estate, Alexandra Road, Swadlincote, DE11 9AZ, United Kingdom Website: www.22cars.co.uk Email: info@22cars.co.uk Telephone: 01283 222 222 ICO Registration Number: ZC113609 3. Personal Information We Collect Customer information may include names, contact details, addresses, booking details, journey history, payment information, and communications. Driver and employee information may include licensing, employment, right-to-work and payroll details. Website and app usage data may also be collected. 4. How We Collect Information Through bookings, website and app usage, customer enquiries, recruitment processes, social media interactions, and information provided by regulatory authorities. 5. How We Use Your Information To provide transport services, manage bookings, process payments, communicate with customers, improve services, investigate complaints, manage staff and drivers, comply with legal obligations, and ensure safety and fraud prevention. 6. Lawful Basis for Processing Performance of a contract, legal obligations, legitimate interests, consent where applicable, legal claims, and protection of vital interests. 7. Location Data The mobile application may collect location data to identify pickup locations, provide journey tracking, and improve service delivery. 8. Call Recording Calls may be recorded for training, quality monitoring, complaint handling, fraud prevention, safety and security purposes. 9. CCTV Monitoring Some vehicles may be fitted with CCTV for passenger and driver safety, crime prevention, and incident investigation. 10. Sharing Your Information Information may be shared with drivers, software providers, payment processors, insurers, professional advisers, HMRC, licensing authorities, courts, regulators, and law enforcement where required. 11. International Transfers Where data is processed outside the UK, appropriate safeguards will be implemented in accordance with UK data protection laws. 12. Data Security Appropriate technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, or disclosure. 13. Data Retention Information is retained only as long as necessary. Booking and financial records may be retained for up to seven years. CCTV and call recordings are retained only as required for operational and legal purposes. 14. Your Rights You have the right to access, correct, erase, restrict, object to processing, transfer your data, withdraw consent, and complain to the ICO. 15. Complaints Complaints should be directed to 22 Cars Limited in the first instance. You may also contact the Information Commissioner's Office (ICO). 16. Cookies Our website may use cookies to improve functionality, analyse traffic, and enhance user experience. 17. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updated versions will be published on our website. 18. Contact Us 22 Cars Limited 12A Sharpes Industrial Estate, Alexandra Road, Swadlincote, DE11 9AZ Website: www.22cars.co.uk Email: info@22cars.co.uk Telephone: 01283 222 222